Research & Commentary: Dental Service Organizations Help Patients and Dentists

Heartland Institute –

The dental industry has taken dramatic steps toward improving its services using information technology. A new model available to dentists are dental service organizations (DSOs). DSOs are companies dental providers can choose to contract with to provide critical business management and support services, including non-clinical operations.

First launched in the late 1990s, DSOs help dental practices deal with the complexities of administration, accounting, and insurance, which can be especially daunting when dealing with state Medicaid programs. DSOs allow dentists to focus on patient care by taking the burden of office management off their shoulders. DSOs also allow dentists to expand and streamline their services, by providing their patients with new technologies, such as radiography, in-office CAD/CAM, intraoral cameras, implants, online record keeping, and scheduling. DSOs often provide training assistance for skills dentists do not traditionally have, such as business management and marketing.

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